Spa Policies

Cancellations and No Shows

As a courtesy, we ask that a 24 hour notice be given to change or cancel an appointment or regularly scheduled service. For a cancellation with less than 24 hour notification, clients will be charged 50% of the service fee. For no show appointments, the full fee will be charged.

Appointments

Kindly arrive 10 minutes prior to your scheduled appointment time so that your treatment can start promptly. We cannot guarantee appointments for late arrivals. A late arrival will receive an extension of scheduled service ONLY if it is available.

No Scents

We ask that when visiting, please respect others by refraining from wearing perfume, cologne and aftershave. Please also avoid the use of scented deodorants, hair products, body sprays, lotions, laundry detergents and fabric softeners. Should you arrive wearing a scent, you may be requested to leave and re-schedule your visit. We thank you for your understanding and co-operation.

No Smoking

For the benefit of our customers and the staff, we are a completely non-smoking zone and kindly ask that you refrain from smoking on or near the business property.

Conventional Nail Polish

If you are having a manicure service and have conventional nail polish on your nails, please kindly remove the polish prior to your appointment. We do not have conventional nail polish remover and we will not remove such a product, due to the toxic nature of the fumes.

Sanitation & Tool Cleaning Policy

We follow very strict guidelines with regards to sanitation and cleanliness in the operation of our business. Please refer to our Sanitation Policy for specifics.

Gratuity

Published prices do not include sales tax or gratuity. It is proper and customary to provide a gratuity to the staff member who provides the treatment. Your esthetician always appreciates a gratuity. If uncertain on the percentage of a gratuity, please communicate with the receptionist.

Payment for Services

We accepts Debit, MasterCard, Visa, AMEX and Cash. Prices are subject to change without notice.

Gift Certificates

Gift certificates have no expiration date and may be used towards the purchase of services or products in-store. Gift certificates have no cash value and are not refundable.

Coupons

Coupons must be presented before a service is rendered. If the coupon is lost or the client forgot to bring the coupon, then full payment at the brochure price will be expected for the service or services that are rendered. Please be sure to always print out and bring the coupon with you on the day of your appointment.

Product Refunds / Returns

We will gladly return or exchange any product that is unopened and unused and in the original packaging within 30 days of purchase.

Privacy & Security Policy

We do not sell, nor do we give out any type of information about any client, in any form, especially personal information about you.